Sandy Zannino is the founder of Innovative Auto HR Solutions and started in the car business in 1998 as a dealer’s assistant and corporate office manager. She's a passionate problem solver with a broad range of experience and has found ways to save dealers money while minimizing risks and exposures.
We close out the episode by highlighting the importance of defining success on one's own terms and developing empathy in leadership. Sandy shares a personal story about how a therapist helped her realize that success is subjective and that everyone has their own definition of what it means to be successful.
The conversation emphasizes the importance of personal fulfillment, making a difference, and doing what makes you happy. Sandy suggests investing time in connecting with employees and sharing personal experiences to gain new perspectives and discover hidden talents.
This episode offers valuable insights into the challenges faced by dealership managers and employees and the importance of active listening, inclusion, and defining success on your own terms. The podcast provides actionable advice on how to overcome biases and become a more empathetic leader, creating a more equitable and just society. By fostering open communication and treating employees as internal customers, dealership managers can improve performance, employee engagement, and customer satisfaction, while attracting and retaining workers from younger generations. This episode is a must-listen for anyone interested in becoming a more effective leader and creating a more inclusive and successful organization.
Listen to the full episode for insights and context from Sandy Zaninno!
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