Shawn Armorer: The Power of Human Connection in a World of AI (NIADA)

By: Michael Cirillo   |   22 Jun 2023
Shawn Armorer

Shawn Armorer is the founder and owner of BDC Alchemy Consulting. He is a 20-year seasoned automotive BDC growth expert with career revenues exceeding 40 million dollars.

He joins Michael in this episode to discuss the transformative power of the human element in the face of increasing reliance on artificial intelligence (AI) in the automotive industry.

In this thought-provoking conversation, Shawn shares his insights on the importance of staying true to oneself, embracing emotional intelligence, and cultivating meaningful relationships to thrive in a world driven by technology. Discover why the guest experience and employee well-being should take precedence over AI implementation, and explore the potential pitfalls of blindly adopting AI without considering its long-term consequences. Get ready to challenge conventional thinking and gain a fresh perspective on the future of human-centric business practices.

Episode Highlights:

  • Discover why staying true to oneself and speaking your truth are paramount in today's industry.

  • Understand the limitations of AI and how it may hinder genuine connections with customers.

  • Uncover the potential risks of relying too heavily on AI without considering the impact on employee experience.

  • Learn practical strategies for nurturing emotional intelligence and adapting communication styles to different personalities.

  • Explore the importance of setting employees up for success through transparent culture and purposeful onboarding.

  • Gain insights into the shift from traditional management to empowering leadership within dealership environments.

In this episode, Michael Cirillo and Shawn Armorer delve into a topic that impacts us all: the rise of AI and its implications for the automotive industry. By focusing on the human element, they challenge the prevailing narrative surrounding AI adoption.

Through personal anecdotes, expert insights, and thought-provoking questions, they illuminate the power of authenticity, emotional intelligence, and genuine connections in a world often dominated by technology. Prepare to be captivated as they shed light on the crucial role of people in a rapidly evolving landscape, encouraging listeners to question the status quo and embrace the true essence of human interaction.

Join Michael and Shawn as they navigate the intersection of technology and humanity, reminding us of the timeless value of human connection and the need to strike a balance between innovation and authenticity. Don't miss out on this compelling conversation that challenges conventional wisdom and offers a fresh perspective on the future of the automotive industry.

Listen to the full episode for insights and context from Shawn Armorer!

Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! 

Thanks, Shawn Armorer!

If you enjoyed this episode featuring Shawn Armorer, support us by clicking the links!

  1. Connect with Shawn Armorer on LinkedIn

Connect with Michael Cirillo

  1. Connect with Michael on LinkedIn

More Dealers Are Choosing To Partner with FlexDealer

Looking for a reliable, high-performance dealership marketing partner? Visit to discover why more and more dealers are choosing them over big-box providers.